Freaquently Asked Questions

Delivery Questions

Can you deliver when the boiler is on?

A properly set up and maintained system should not be affected by the change of oil in your tank. If a delivery causes your appliance to stop working it has not been set up or serviced correctly.

Do I have to be at home for you to deliver my oil?

If our driver can gain access to the tank safely then he will do his utmost to deliver your oil. If there are special circumstances regarding the delivery, we will do our best to accommodate. If you have any doubt please ask when you place your order.

How do I know how much oil is delivered?

All our deliveries are made through the meter on the tanker. This meter stamps the start volume and finish volume. The difference between these readings is what has passed into your tank. All meters are set, sealed and checked by Trading Standards. This guaranties that you have received what has been stamped on the meter.

How far can the tank be from the tanker?

The oil tank should be no further than 130/140 feet from the position where the delivery tanker is expected to park. This is a maximum distance and must be in a straight line. If the course of the delivery hose is not straight i.e. around corners of house etc., then this distance will be reduced. SS Motors will always attempt to make a delivery, but remember if the hose doesn't reach we can't deliver.

What is your minimum delivery?

The minimum delivery we can make by law is 500 litres. However, there are benefits of increasing the volume of your fuel order. A cheaper price overall, so you save money, less deliveries to see into your property and you order less often so no need to check your tank as often. Less tanker road miles is also greener and environmentally friendly.

How much VAT on home heating oil?

Domestic customers buying heating oil are charged VAT at only 5%.

How can I pay for my oil?

We want to make paying for your fuel as easy as receiving it. So you can choose to pay by cheque or by card over the phone and online via our secure server. We also offer a monthly payment scheme so that you can spread the cost of your warmth over the year, making your bills far more manageable (subject to conditions).